How can we help you?

After you sign up as a Trainer, you will pick your workout types, muscle groups, and goals. Add a picture and a short bio so learners can find you. You can change these anytime in Settings > Edit Profile.

Go to the home page to see live and upcoming streams. You can filter by workout type, follow trainers you like, and sign up for future classes and challenges. You will get a notification when your favorite trainers go live.

Classes are live workout sessions led by trainers that you can join in real time. Challenges are fun fitness competitions where you earn points by taking part. You can find both on the calendar and home page.

Go live often, talk to your viewers, answer their questions, and help them have a great workout. You get experience points from streaming and receiving gifts. The more points you get, the higher your level. Higher levels give you cool perks and help more people find you.

XP is what trainers earn by going live, helping people work out, getting gifts, and talking with their community. More XP means a higher trainer level. There are 77 levels split into 8 tiers. A higher level helps more people find your streams. You can see your XP on your profile page.

Go to your dashboard and tap Create Class or Create Challenge. Fill in the title, description, workout style, time, and equipment needed. When it is time to start, tap Go Live from your calendar.

Find a live or upcoming stream on the home page or calendar. Tap on it to see the details, then tap Join when the stream is live. You can also sign up early to get a reminder.

If you lose connection, try rejoining from your calendar or the stream link. Your progress is saved. If it keeps happening, check your internet and try switching between WiFi and mobile data.

While watching a live stream, tap the Share button. This gives you a special stream link. Send the link to your friends so they can join the stream. You can also share your profile link from your profile page so people can follow you.

A Class is a workout where a trainer helps up to 4 people on video. The trainer scores each body part from 0 to 5. A Challenge is a fun competition for up to 8 people where everyone gets one score from 0 to 15. Challenges are great for doing creative workouts together as a group.

You earn virtual gifts like Protein Shakes and Protein Bars from your viewers during live streams. Go to Gift Exchange and open the Withdraw tab. Pick the gifts you want to exchange and tap Withdraw to get paid.

Go to Gift Exchange and open the Cash Out tab. Pick the gifts you want to exchange and submit a withdrawal request. The money will be sent to your connected payment method.

Go to Gift Exchange > Rubies tab to buy rubies. You can add a payment method in Settings > Payment Methods. Rubies let you send gifts to trainers during live streams.

There are a few gift types: Protein, Protein Shake, and Protein Bar. Protein Shakes and Protein Bars cost rubies and have real money value that trainers can cash out. Sending gifts also earns you XP!

Rubies are coins you use inside the app to send gifts to trainers during live streams. You can buy rubies in the Gift Exchange section. Each gift costs a different amount of rubies.

Fitneks Tokens are like coins you get for working out. Every 10 points you earn gives you 1 Token. You can use Tokens to buy fun gifts in the Gift Exchange. Just keep joining workouts to earn more!

Go to Settings > Edit Profile. There you can change your username, display name, bio, and other info. Your username must be one that nobody else is using.

Go to Settings > Change Password. Type your old password and then your new one. If you forgot your password, tap Forgot Password on the login screen.

Go to Settings > Danger Zone > Delete Account. This cannot be undone. All your data, streams, followers, and history will be removed. Make sure to cash out any money you have earned first.

Go to Settings, then tap Privacy and Safety. Turn off Public Profile. Now only people you approve can see what you do. If someone wants to follow you, they have to send a request. You can say yes or no from your notifications.

When you follow a trainer, you get notified when they go live or create new streams. You can control your notifications on the trainer's profile. If your profile is private, others need your approval to follow you.

Stream often, talk to your viewers, and share your profile link. You can use Profile Boosts and Notify Boosts to help more people find you. You can also invite friends with the referral program and earn rewards.

Tap on the user's profile and tap the three dots menu. Then choose Block or Report. Blocked users cannot see your profile or join your streams. You can manage blocked users in Settings > Blocked Users.

A Profile Boost makes more people see you on the app for a set period of time. A Notify Boost sends a message to all your followers to let them know you are about to go live. You can buy both to help grow your audience.

Go to Settings, then tap Invite and Earn. You will find a special link there. Share it with friends. When someone joins using your link, you both get rewards. You can check how many friends you invited on the same page.

From your dashboard, tap Create Challenge. Add a title, description, and pick a time. Challenges can have up to 8 people. Everyone gets one score from 0 to 15 based on how they take part.

After the challenge ends, the trainer gives you a score from 0 to 15 based on your performance.

Points show how well you did in a workout. When you join a Class, the trainer scores each body part from 0 to 5. Your points are split by body part so you can see where you are getting stronger. Every 10 points also gives you 1 Fitneks Token.

Make sure the app has permission to use your camera and microphone. Check that no other app is using your camera. Try closing and reopening the stream. If it still does not work, restart the app and check your internet.

Check that notifications are turned on for Fitneks in your phone settings. Also go to Settings > Notification Preferences in the app and make sure the types you want are turned on.

Make sure your card info is correct and your card has not expired. Try removing and adding the card again. If it still does not work, call your bank to make sure online payments are allowed.